Frequently asked questions

1. Do I need to schedule a Meet and Greet before service?

Yes, a Meet and Greet is required for all new clients and pets before we provide any service. This allows us to learn about your pet’s temperament, specific needs, and ensure a good fit between your pet and our team.

2. What is your cancellation policy?

Cancellations made with less than 24 hours' notice will be charged the full service fee. This helps us manage our schedule and accommodate other clients. Exceptions for emergencies may be made at the management’s discretion.

3. What happens if my pet shows aggressive behavior?

For the safety of all pets and staff, we reserve the right to refuse or terminate service if a pet displays aggressive behavior. If this occurs, we will notify you immediately and help arrange alternative care if needed.

4. Are there additional fees for multiple pets?

Dog Walking/Pet Sitting: $5 per additional dog from the same household.

Cat Care: $3 per additional cat from the same household.

5. Are there extra fees for after-hours or weekend visits?

After-hours visits (during Daylight Saving Time: 5 PM or later; from November: 4 PM or later): $5 per visit.

Weekend visits (Saturday and Sunday): $10 per visit.

6. What are your holiday extra fees?

In-home visits: $10 per visit on major holidays (Thanksgiving, Christmas, New Year’s, Memorial Day, July 4th, Labor Day).

Dog Hotel/Daycare: $20 per stay on holidays listed above.

7. What is your refund policy?

We do not offer refunds after services have been provided. However, exceptions may be made at the discretion of management based on specific circumstances.

8. Will photos of my pet be used for marketing?

We may take photos of your pet during services for use on our website or social media. If you prefer not to have your pet photographed, just let us know in advance.

9. How does your key management policy work?

We require secure access to your property, either through a key or gate code. If we provide a lockbox for access, it must be returned if services are discontinued. Unreturned lockboxes may result in additional charges.

10. What are the pickup and drop-off times for dog hotel/daycare?

Client pickup/drop-off: Between 7 AM and 9 PM. If picked up before 4 PM, daycare rates apply. After 5 PM, the day will be charged as a hotel stay.

Pickups/drop-offs by our staff: Must be scheduled between 7 AM and 4 PM. A $20 fee applies for weekend or evening pickups (5–9 PM).

11. What is your late payment policy?

Invoices must be paid within 15 days. A $20 late fee will be applied if payment is not received after two reminders have been sent.

12. Do you charge for services outside your coverage area?

Yes, services provided more than 5 miles outside our coverage area will incur a $15 fee per visit.

13. What if staff arrives late for a scheduled visit?

We offer a 30-minute grace period for any delays due to traffic or unforeseen issues. If delays exceed 30 minutes, you will be notified with an updated arrival time.

14. What are the time windows for visits?

Early Morning: 7:00 AM – 9:00 AM

Mid-Morning: 10:00 AM – 11:00 AM

Mid-Day: 12:00 PM – 2:00 PM

Afternoon: 2:00 PM – 4:00 PM

Evening: 5:00 PM – 8:00 PM

15. How can I contact PerroLand Pet Care for more questions?

Feel free to email us at perrolandpetcare@gmail.com** or call us at **(773) 630-9496**. We're happy to answer any specific questions you may have!

16. Where is PerroLand Pet Care located?

4401 Kenilworth Ave

Stickney, IL 60402

16. What Areas do PerroLand Pet Care serve?

Our main areas include: Oak Park, Brookfield, Forest Park, La Grange Park, North Riverside, Riverside, Berwyn, Lyons, Cicero & Stickney. But, we are expanding. Send a message for out-of-area service.